778 pub FAQ

In accordance with Philippine gambling regulations enforced by PAGCOR, you must be 21 years of age or older to register and play at 778 pub. This is a strict legal requirement — not just a platform policy. During the KYC (Know Your Customer) verification process, you will be required to submit a valid government-issued ID to confirm your age and identity. Any account found to belong to a person under 21 will be immediately closed.

778 pub accepts the following Philippine government-issued IDs for identity verification: PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, Voter's ID, or Postal ID. You'll need to upload a clear photo of the front and back of your chosen ID, plus a selfie holding the ID. KYC verification is typically completed within 24 hours. Completing KYC unlocks higher deposit and withdrawal limits on your 778 pub account.

No. Each person is permitted to hold only one active 778 pub account. Creating multiple accounts (also called multi-accounting) is a violation of our Terms & Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you've forgotten your login details, use the password reset function or contact our support team — there's no need to create a new account.

On the 778 pub Login page, click Forgot Password. Enter the mobile number or email address registered to your account. You'll receive an OTP to verify your identity, after which you can set a new password. If you no longer have access to your registered contact details, please reach out to our 24/7 live chat support team for assisted account recovery.

778 pub supports the most popular Philippine payment methods: GCash, Maya (formerly PayMaya), bank transfer (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card. All transactions are processed in Philippine Peso (₱). Please note that credit card deposits for gambling are not accepted in compliance with Philippine regulations, and 778 pub does not accept cryptocurrency of any kind.

Log in to your 778 pub account and go to the Deposit section. Select GCash as your payment method, enter the amount you wish to deposit (minimum ₱100), and confirm. You'll be redirected to the GCash payment screen where you authorise the transaction using your GCash MPIN. Funds are credited to your 778 pub account instantly — no waiting, no delays. GCash is the fastest and most popular deposit method among our Filipino members.

The minimum deposit at 778 pub is ₱100 for GCash and Maya, and ₱500 for bank transfers. Maximum single-transaction deposit limits vary by payment method and your account verification level. Fully KYC-verified accounts enjoy higher limits. If you need to increase your deposit limit beyond the default, contact our support team and they'll walk you through the process.

GCash and Maya deposits are credited instantly — usually within seconds of completing the transaction. Bank transfers may take 15 minutes to 2 hours depending on your bank and the time of day. If your deposit hasn't appeared after 2 hours, take a screenshot of your payment confirmation and send it to our support team via live chat. We'll resolve it promptly.

778 pub does not charge any fees on deposits. However, your payment provider (GCash, Maya, or your bank) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. The amount you deposit is the amount credited to your 778 pub account — we don't take a cut.

Log in to your 778 pub account and navigate to the Withdraw section. Select your preferred payout method (GCash, Maya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your withdrawal account details match the name on your 778 pub account — mismatched details will cause delays. First-time withdrawals may require additional identity verification as part of our security process.

Most 778 pub withdrawals are processed within 1–3 hours during business hours (8 AM – 10 PM PHT). GCash and Maya payouts are typically the fastest, often arriving within 30 minutes of approval. Bank transfers may take up to 1 business day. Withdrawal requests submitted late at night or during peak periods may take slightly longer. You'll receive an SMS or email notification once your payout has been sent.

Yes. The minimum withdrawal amount at 778 pub is ₱200 for GCash and Maya, and ₱500 for bank transfers. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may be processed in batches for security purposes. If you have questions about a specific withdrawal amount, our support team can advise you.

Common reasons for a delayed withdrawal include: incomplete KYC verification, an active bonus with wagering requirements not yet met, mismatched account name between your 778 pub profile and your GCash/bank account, or a withdrawal request submitted outside processing hours. If your withdrawal has been pending for more than 4 hours during business hours, please contact our live chat support with your transaction reference number and we'll investigate immediately.

778 pub offers a generous welcome bonus for new Filipino members on their first deposit. The bonus is credited automatically once your first qualifying deposit is confirmed. Bonus amounts and percentages may vary depending on current promotions — check the Promotions page after logging in for the latest offer. All welcome bonuses are subject to wagering requirements before withdrawal, so make sure to read the full bonus terms.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw the bonus as real cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Different games contribute differently to wagering — slots typically contribute 100%, while live dealer games may contribute less. Always check the specific bonus terms for full details.

Yes! 778 pub regularly runs reload bonuses, cashback offers, free spin promotions, and special event bonuses tied to Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and UFC fight nights. Members also earn loyalty points with every bet placed, which can be exchanged for bonus credits. Log in to your account and visit the Promotions section to see all currently active offers available to your account.

No — bonus funds cannot be withdrawn until the full wagering requirement has been met. However, you can choose to forfeit an active bonus at any time through your account settings if you'd prefer to withdraw your real-money balance without completing the wagering. Note that forfeiting a bonus removes the bonus balance entirely. Your real-money deposits are always yours and can be withdrawn at any time (subject to standard withdrawal processing).

778 pub offers a wide variety of casino games to suit every type of player. Our game library includes online slots (hundreds of titles from top providers), Ezugi live dealer games (live baccarat, roulette, blackjack, and more streamed in real time), bingo, and a full range of table games. Whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines, you can access the full game library from your mobile or desktop browser — no app download required.

Absolutely. 778 pub is fully optimised for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — just visit the 778 pub website and log in. No app download is required, though a dedicated app may be available depending on your region. The mobile experience includes the full game library, deposit and withdrawal functions, live chat support, and account management tools.

Yes. All games at 778 pub use certified Random Number Generator (RNG) technology to ensure every outcome is completely random and independent of previous results. Our slot and table game providers are regularly audited by independent testing laboratories. Live dealer games are streamed from professional studios with real dealers and physical equipment, providing full transparency. The house edge for each game is disclosed in the game information panel.

Ezugi Live is 778 pub's live dealer casino section powered by Ezugi, one of the world's leading live casino providers. Games are streamed in HD from professional studios with real human dealers. You place bets through your screen while watching the action unfold live — it's as close to a real casino floor as you can get from your phone or laptop. Popular Ezugi titles at 778 pub include Live Baccarat, Live Roulette, Live Blackjack, and Dragon Tiger.

Log in to your 778 pub account, go to Account Settings → Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits in Philippine Peso. Reductions take effect immediately. Increases require a 24-hour cooling-off period to give you time to reconsider. These tools are free, always available, and we strongly encourage all members to use them. Learn more on our Responsible Gaming page.

Self-exclusion is available directly from your account settings under the Responsible Gaming tab. Choose an exclusion period of 6 months, 1 year, 3 years, or permanent. Once activated, your account is closed immediately and cannot be reversed during the exclusion period. You can also request self-exclusion by contacting our 24/7 live chat support team. Gambling is addictive. Know when to stop. If you're struggling, please reach out — we're here to help without judgment.

Any real-money balance remaining in your 778 pub account at the time of self-exclusion will be returned to your registered GCash, Maya, or bank account within 3–5 business days. Bonus balances that have not yet been converted to real money through wagering will be forfeited. For full details on our responsible gaming tools and policies, visit our Responsible Gaming page.

778 pub uses SSL (Secure Socket Layer) encryption across the entire platform to protect all data transmitted between your device and our servers. Your financial transactions are processed through PCI-DSS compliant payment gateways. We never store your full payment card details on our servers. Two-factor authentication (2FA) is available and strongly recommended for all accounts. For full details on how we handle your data, see our Privacy Policy.

If you suspect unauthorised access to your 778 pub account, act immediately: change your password right away using the password reset function, then contact our 24/7 live chat support team to report the incident. Our security team will review your account activity, temporarily lock the account if necessary, and guide you through the recovery process. Never share your password or OTP with anyone — 778 pub staff will never ask for your password.